The Ins-N-Outs of In-N-Out Burger by Lynsi Snyder

Author:Lynsi Snyder
Language: eng
Format: epub
Publisher: Thomas Nelson
Published: 2023-08-26T00:00:00+00:00

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History of the In-N-Out Burger Tire Gauge

A customer at In-N-Out Burger Store Number 61 in Vista once asked the manager if he or any of the associates had a tire pressure gauge to test the pressure in his car’s tires. After checking, the manager replied that, unfortunately, neither he nor his associates had a tire gauge for the customer.

The manager at the time was Kelly King, and he cared greatly about our customers. In this instance, Kelly felt he had failed to fulfill the customer’s need. The incident moved him to immediately purchase a tire gauge, which he kept in his shirt pocket from then on. The move was Kelly’s way of showing that a customer would never again have to worry about getting their tire pressure checked.

More than that, if Kelly could help it, no customers would have any of their requests unmet. Keeping a tire pressure gauge in his pocket served as a reminder that the customer is our most important asset. Our job is taking care of them.

Kelly’s reaction to this incident serves as an example of how we at In-N-Out feel when we do not meet customers’ expectations or needs. We’re moved to do something about it. To the best of our abilities we actively look for solutions. What’s unique about this situation is that the customer’s request was a bit unusual. But that did not stop Kelly from doing what he was supposed to do—serve our customers.

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